Política de reembolso

RETURN AND REFUND POLICY

Thank you for shopping at thesinthebox. We want to ensure you have a transparent and smooth experience. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

  • You have 5-10 day calendar days to return an item from the date you received it.

     

  • To be eligible for a return, your item must be unused and in the same condition that you received it.

     

  • Your item must be in the original packaging.

     

  • Your item needs to have the receipt or proof of purchase.

     

2. Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (food, flowers, or plants).

  • Custom products (special orders or personalized items).

  • Personal care goods (beauty products, intimate apparel).

  • Sale items or gift cards.

3. Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item.

  • We will immediately notify you of the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your original method of payment.

  • You will receive the credit within a certain amount of days (usually 5-10 business days), depending on your card issuer's policies.

4. Shipping Costs

  • You will be responsible for paying for your own shipping costs for returning your item.

  • Shipping costs are non-refundable.

  • If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.

5. Damaged or Defective Items

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us

If you have any questions on how to return your item to us, contact us:

  • Email: gumercindouriostigui33@gmail.com

  • Phone: +1 425-725-9035

  • Address: 325 La Canada Ave Oxnard CA 93033